Hotel Policies - Xinalani - Puerto Vallarta Mexico

Hotel Policies

Activities and Services

  • It is not allowed to charge for activities or services onsite. The only activities or services that will be offered for an extra charge at the hotel, are the ones that Xinalani offers.

Water and Bathroom

  • Don't drink tap water. There are two bottles of water in your room. When empty, give them to the waiters, they will refill them with filtered water.
  • When washing yourself, please only use biodegradable soaps and shampoos (like the ones provided in your suite) as we recycle the water and use it for irrigation purposes. The housekeeping staff will give you more soap and shampoo if needed.
  • To limit water consumption, please shut off your showerhead when soaping yourself.
  • White towels are for your room. Orange towels are for the beach. Please leave white towels in your room.
  • The toilet paper goes into the toilet.

In the Rooms

  • Please don't hang towels or wet clothes on the balcony or on the bamboo walls, use the hooks provided in your bathroom.
  • The electric outlets in your suite are for cell phones, laptops or cameras. Please don't use hair-dryers, as our electrical circuits are not designed to withhold high intensity electric devices.
  • Leave your shoes out of your room and enjoy a barefoot retreat.
  • Please don't use any loud sound system in your suite after sunset. Should you have specific needs, please inquire.
  • Don't leave food in your suite as it will draw bugs and animals.
  • The housekeeping staff will make your room daily while you're in yoga practice or at the restaurant. In an eco-friendly effort, we replace towels and sheet once every three days. Should you need a specific change of linens or towels, let us know.
  • Please be gentle when manipulating curtains, as they are fragile. If you need help with your curtains, let us know.
  • A fire extinguisher is located in the closet of every suite. Make sure you read the instructions to be ready in case of an emergency.

Safe Box

  • Each suite has a safe. Instructions are available in a card inside the box. If you're having trouble with your safe, please let us know. Make sure you leave all your personal objects in the safe (wallets, cameras, ipods, jewels, passports, etc).

Spa, Tours & Activities Reservations

  • Reservations for spa treatments, tours & activities need to be made at least one day in advance. Reservations are not cancelable and they will be charged to your room's account.

First Aid

  • A first-aid kit is available at the front desk.

Restaurant

  • Your fare includes 3 meals per day, if you're craving for a bite in between meals, please inquire at the restaurant for available snacks. Additional costs apply.
  • To make sure you get the greatest service, please respect the restaurant schedule, and the staff will love you even more.

In the Yoga Studios

  • You may use props, mats, blankets, etc. make sure you clean them and replace them when you're finished.

Check-Out

  • Please double check that the front desk staff has your departure flight information. They will confirm your boat schedule to go back to the airport.
  • Check-out is done at the front desk. To avoid bottlenecks and stress, you may anticipate your settlement.
  • Upon departure, you can leave your packed luggage outside your room, one of our staff will pick it up and bring it down to the panga (boat). Kindly make sure that all your belongings are on the boat before you get on board to leave Xinalani.

Gratuities

  • Tipping is customary in Mexico. You may leave gratuities at check-out and the management will distribute them to the staff evenly. min. recommended $15 US per day and per guest and are accepted by cash only.

Children Policy

  • Children younger than 12 years old are not allowed at Xinalani, the minimum age for our guests is 12 years old. For children from 12 years old the charge will be 100% off from the total cost of the room per night.

No Smoking

  • Xinalani is a non-smoking property. If you wish to smoke, please do so on the beach and dispose of your cigarette butt in a proper trash can afterwards.
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Welcome to Xinalani, how can I help you?
Our office hours are from 9am to 6pm (GMT-5).
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Bienvenido a Xinalani, ¿En qué puedo ayudarle?
Nuestro horario de atención es de 9am a 6pm.